FAQ

A tailored suit can range from $639 to upwards of $3900. It is always wise to check exactly where your tailors are from and what reputation they hold before you invest a large sum of money with any suiting business. It’s generally true that when it comes to suits, “you get what you pay for”, however, many shops (retail brands) often mark up suits with high margins that do not reflect the quality of the suit. Always check the finish and construction of the clothing before you make a purchase.

Yes, you can let loose and take in a tailored suit within the reasonable size range. Usually within 11kg of weight gain or drop.

The customer can expect the suit order to arrive on average between 3 to 4 weeks, optional express order can be done with extra cost. Going with the custom fitting process would take an additional 2 to 3 weeks.

We work exclusively with Hong Kong’s top tailors. Offering high-end Italian and UK fabric brands. We also source genuine Australian wool exported to Asia and milled in high-tech facilities. Even our standard-priced suit fabrics are mixed with wool fibers, this ensures that your purchase becomes a worthy investment for many years to come.

SuitsWell is currently the only dedicated bespoke tailoring business working with renowned world-class Artisans. We give our customers unique options to choose from, including draft fitting mold (optional), hand-stitched construction, Bemberg lining, natural/horn buttons, etc. Our expert image advice ensures that clients get the right suit, style, and fit at every price category. We also carry Exclusive luxury fabrics used only by limited, qualified tailors.

Clients can expect the perfect fit, if there is need of adjustment, we will make alterations in house or with a trusted provider for free, or at a discount.

Please view our policies below for detail.

Clients can expect a relaxing, easy-going process.

In 45 minutes, we will expertly guide you through style selection and take measurements, all as a part of an enjoyable chat.

Virtually all off-the-peg suits are identical in production and use poly blend materials, aside from specific high-end brands that are $499 or up. This means that traditional retailed suits at the price category of $299 or lower are fused/glued with poor fabric quality. Unfortunately, they are not made to last. Some Made-to-Measure programs use generic sizing and make further modifications for the client’s fit. This does NOT produce the same fit compared to a hand-crafted, bespoke suit cut by a master tailor.

More than 93% of our clients will not need alterations. For those few occasions when adjustments are needed, we work with the local tailors and pay for the cost.

Please note that the dramatic weight loss or gains of clients between visits with us will affect the alteration guideline. In the case of more than 5 KGs in weight loss or gains, the change in measurement is due to customer fluctuation and we, therefore, do not cover additional charges as a result.

In the very rare case of a tailoring error on our part where the finished item sizes differ significantly from the original measurements requested by yourself, or if there is a material defect, or the color is not as specified, we will provide a replacement for free. Or offer a reasonable alternative.

a) To be eligible for replacement, we must be informed about the defect/fault within 7 days of you receiving an order.
b) We will only accept returned products for replacement that are in good and unworn condition.
c) The garment will be checked for discrepancies between the measurements submitted and the actual measurements on the finished product by our quality control team.
d) SuitsWell has the right to deny the replacement for a product that is believed to be free of any gross discrepancies.

A refund request can be made any time before we start the tailoring process.

Please note, as all our suits/shirts are handmade, measures may have a certain tolerance (1/4″ for cuffs/collars, 1/2″ for all other measurements). This should not be considered as a refund motivation since it can be solved using the “Alterations Cost” in adjustments we offer for all our garments.

a) To be considered eligible for a refund, all items must be received by us within 14 days since the client has received the order.
b) We will only accept returned items that are in good and unworn condition. We reserve the right to deny the issuance of a refund to an order that is believed to be previously worn or damaged.
c) All returns will apply a 25% restocking fee, as bespoke garments are a complete write-off and almost impossible to be sold again.
d) Shipping charges are nonrefundable.

Please note: All tailored products are custom made, the buyer should understand the risk of potential delays before purchasing.

Our garments are made to last, sometimes things can go wrong and we are happy to cover any normal mishaps for up to 6 months from the moment client takes the garment home. This includes loss or damaged buttons, minor thread loosening, or rips that occurred due to stitching error (due to the nature of items being made to order, please allow us up to 3 weeks to replace necessary parts of garment). We do not cover any damaged garments from excess/extreme or irresponsible use.

Payment is to be made in one transaction. If you do split the payments, we will only accept a minimum of 70% of the total product cost for the first transaction, then the rest on a fitting day (finalizing payments upon receiving the product under satisfactory conditions).

Your payment may take up to 3 business days to clear.  In this case, we will not be able to start working on your order until payment has cleared.

We are committed to protecting your privacy. Nothing is more important to us than maintaining the security and confidentiality of our customers’ personal information. If you place an order with us you will be asked to provide certain information such as your name, contact details, and physical measurements, so that:

1- We can process your order.
2- Notify you of your order status and
3- Inform you of any special offers and promotions.

We disclose your measurements, but not your ID to our tailors to help us fulfill your order. We will not provide any of your information to third parties for marketing purposes. We only use private payments, therefore all the transactions are completely secured and nobody including ourselves can see or store any financial information.

Please contact us if you have any questions or concerns regarding our policies. Thank you.

We reserve the right to not serve any clients other than on the basis of race, color, religion, or national origin under the nondiscrimination act.